FAQs

COVID-19 DELAYS

In light of Covid-19, the printing and shipment of our gear is taking approximately 16 BUSINESS DAYS (3+ weeks) in addition to the delivery time.

Please understand that we are processing orders as quickly as possible. If you have any questions, send an email to jen@enjendesign.com.

- Jen 

 

SHIPPING  

We print each item on demand. 

Once your order has been printed, it will be shipped with online tracking, and text/email notifications.

 

RETURN & EXCHANGE POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we will need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
**Any item that is returned more than 30 days after delivery.**

Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take a few days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@enjendesign.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged and will be exchanged for the same item only. Send an email to jen@enjendesign and you will be given the exchange mailing address. First class mail is fine.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.